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Frequently Asked Questions

Answers Before You Even Ask.

What dental practice owners need to know about Smile Virtual: the platform, the setup, the outcomes, and the pricing.

FAQs

Getting Started

What is Smile Virtual?
Smile Virtual is the virtual consultation platform built for dental practices. Patients submit three photos and a few questions from their phone. The dentist records a personalized video within 48 hours. The patient arrives at the in-person consult already decided.
Who is Smile Virtual built for?
Dental practice owners who want to close more cases. We work with cosmetic, orthodontic, implant, general, and pediatric practices.
What does it cost?
Plans start at $399/month with unlimited consultations and no long-term contract required. See the pricing page for the full breakdown.
How long does setup take?
About 15 minutes. Your Success Coach walks you through it on day one, and you can start sending consults immediately after.

FAQs

Platform & Features

What does the platform include?
Lead capture widget, video consultations, treatment plan presentation, automated patient follow-up, HIPAA-compliant messaging, analytics and reporting, and multi-location support.
Does Smile Virtual integrate with my practice management software?
Yes. Smile Virtual sits in front of your PMS and hands off booked patients. It integrates with Dentrix, Eaglesoft, Open Dental, Curve Dental, and Denticon.
Can I use Smile Virtual on multiple devices?
Yes. Record consults from your phone, tablet, or desktop. Patients access everything from their phone.
Is Smile Virtual HIPAA compliant?
Yes. Every patient conversation, photo, and treatment plan is encrypted in transit and at rest. A BAA is included.

FAQs

Outcomes & ROI

What results can I expect?
The benchmark on Smile Virtual is 87% treatment acceptance after a virtual consult, 90% show rate, and about 10 minutes per personalized video response from the dentist.
How is the ROI measured?
The average practice runs about 5 virtual consults per month, with roughly 85% conversion to a booked patient and $20,000 average case value. About $80,000 in monthly production against a $399 monthly spend.
Will I be pressured to buy on the call?
No. Smile Virtual experts don't close sales on the call. The consult is for you to understand what Smile Virtual could do, and for us to understand whether we're a fit.