Which plan is right for my practice? +
Start on Basic if you already have a website and marketing you trust and you just want the virtual consult layer plugged in. Move to Plus if you want our CRM, analytics, and automated follow-up doing the work your front desk is short-staffed to keep up with. Choose Premium if you want a full Smile Virtual–built website + the full conversion stack, which is where most cosmetic-focused practices land after the first renewal.
Is there a long-term contract? +
Annual billing earns the listed rates. A month-to-month option is available on request at a slightly higher rate. Either way, there's no multi-year commitment. Cancel any time at the end of a billing cycle.
What does setup look like? +
Basic goes live in about 2 days: widget on your site, templates set, your first consults recorded. Plus takes closer to a week because we tune the CRM, follow-up sequences, and reporting to your case mix. Premium runs about 14 days since it includes the full website build. Every tier ships with a dedicated Customer Success coach who sits on the first live consults with you and hands off the playbook to your front desk and treatment coordinator.
How does the ROI actually work? +
The baseline math: a cosmetic-focused practice runs about 5 virtual consults a month, roughly 60% of those show up for an in-office visit, and about 85% of the ones who show book treatment at an average cosmetic case value of $20,000. That is roughly 2.5 booked cases a month, or $50,000 in production, against a $399 to $799 monthly spend. Plus tier practices using the CRM and automated follow-up usually land at 2 to 3 times that consult volume by month three.
Do you integrate with my practice management software? +
Yes. Dentrix, Eaglesoft, Open Dental, Curve Dental, and Denticon. Smile Virtual sits in front of your PMS and hands off booked patients, so your front desk keeps working the way they already work.
Is Smile Virtual HIPAA compliant? +
Yes. Encryption in transit (TLS 1.3) and at rest (AES-256). BAA is included at account activation. Patient conversations, photos, and PHI are secured by default. Your team does not carry the compliance burden.
Can I upgrade or downgrade later? +
Yes. Move between Basic, Plus, and Premium at any renewal. Upgrades within a cycle are prorated. Your patient data, templates, and settings move with you.
What if I already have a marketing agency? +
That's common and usually fine. Marketing agencies drive traffic. Smile Virtual converts it. We regularly partner with practices whose agency owns top-of-funnel while we own the conversion layer. We just need to talk about which tier fits.